How To Deal With Manufacture Defects

What To Expect When Ordering Custom Cabinets, Defects Guide

Having a quality issue with a manufacturer?

Remaining calm is key; consider reaching out to the reseller initially as they might advocate on your behalf. Maintaining a professional demeanor is crucial. Keep in mind that some resellers handle high sales volumes, so patience is important. If the reseller is unable to assist, persist in your efforts and consider filing a complaint with the KCMA. 

What is the KCMA?

"The Kitchen Cabinet Manufacturers Association (KCMA) is a non-profit organization founded in 1955 to represent companies that manufacture cabinets, bath cabinets, or other residential cabinets and key kitchen and bath industry suppliers." - Learn More About the KCMA 

How to Contact the KCMA?


1768 Business Center Drive,

Suite 390,

Reston, VA 20190

Fax: (703) 620-6530

Phone: (703) 264-1690


Strategies to help you deal with defects.

Cabinet manufacturer defects while installing can significantly reduce their visibility and impact on the overall aesthetic. Here are some strategies that you can use:

It's important to remember that not all defects can or should be hidden. If a cabinet has a major defect that could affect its structural integrity, it's usually best to request a replacement from the manufacturer.